EFFECTIVE: April 25, 2021
Rapticore knows that you care how information about you and your customers is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
WHAT WE MEAN BY PERSONAL DATA
DATA THAT WE COLLECT
Data that you communicate to us
We collect and process the data that you communicate to us in order to access the Site and/or to use our Services. For example, we collect information in the following circumstances, when you: (i) register for the Services or create an account or profile or accept the creation of an account or profile on your behalf (an “Account”), (ii) access the Services through third-party services, (iii) subscribe to newsletters, (iv) purchase a product or service on the Site, (v) request technical support, (vi) otherwise use our online Services where personal data is required for such use and/or participation, and (vii) when you contact us via the Site or when you otherwise communicate with us. You can choose not to provide information that is requested of you by us; however, this may limit your ability to use or access the Services.
The information you provide to us directly may include, without limitation, the following information that may, alone or in combination with other date, constitute personal data:
- Your contact details that you provide in connection with subscribing to a Plan, completing a transaction or purchase, or otherwise using the Services, including your and/or your company’s name, email address, phone number, and postal address, your login details including username (email address) and non-clear text passwords, and any other information you decide to provide;
- Information you provide to us when you fill in forms on the Site (e.g. through the “Contact” section on the Site), by using the contact details listed on various parts of the Site, or when you email us, including your and/or your company’s name, email address, phone number, and postal address, and any other information you decide to provide;
- If you are one of our customers, suppliers or prospects, we may process limited personal data in the course of our business relation with you, for example when you place an order, request a trial or vice versa and such personal data may include your name, company, title, email address, phone number, postal address, and order details;
- Transaction and limited (non-PCI) payment data; and
- Any other information you may want to share with us, such as personal data related to recruitment or job applications.
Moreover, if you contact us, a record of such correspondence may be kept.
Additionally, if another user refers you to us by providing us with your email address, we may send you a message. However, we will use your email address only to send such other user’s message unless you otherwise affirmatively provide your information to us.
Automatically collected data
Most of the data we collect in and through the Site and the Services is technical in nature and is collected and processed automatically through so-called application programming interfaces, software development kits, cookies and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute personal data. The data we may collect by automated means may include, without limitation:
- Device Data, such as data on device advertising ID’s and similar hardware qualifiers (for example, the equipment you use to access the Site, including the version and type of browser you use), and precise location data.
- Usage data, such as search terms entered and pages viewed.
- Network and internet information, such as URLs, Internet service providers, Internet Protocol addresses, HTTP errors, bounce rates, use of spoofing, active (TCIP/IP) ports, number of sessions initiated, click streams, location information, network/Wi-Fi access points, and data relating to attacks.
Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the Internet Protocol address, and the type of operating system used in the devices used to access the Site. By using a browser plugin available at http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
Information you share on third-party websites
The Services may include links to third-party websites where you will be able to post comments, stories, reviews or other information. Your use these third-party websites may result in the collection or sharing of information about you by these third-party websites. We encourage you to review the privacy polices and settings on the third-party websites with which you interact to make sure you understand the information that may be collected, used, and shared by those third-party websites.
You are free to block, delete or disable some or all cookies by changing your cookie preferences in your browser settings. However, please note that if you choose to set your browser in this manner, some areas of our Site and/or our Services may not function properly. The following sets out how we may use different categories of cookies and your options for managing cookie settings:
|Type of Cookies||Description||Managing Settings|
|Performance cookies||These cookies collect information about how you use our Sites, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. Information is only used to improve how the Site function and perform. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Site. We may also utilize Flash cookies for these purposes.||To learn how to opt out of performance cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.|
|Functionality cookies||Functionality cookies allow our Sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Site after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Site to personalize your visit.||To learn how to opt out of functionality cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.|
USE OF COLLECTED DATA
We use the information you provide to us for the following purposes: (i) to further our legitimate interests in providing the Services, including without limitation sharing such information with our preferred third-party billing partners, including Stripe and its affiliates, for the purpose of collecting, processing, and remitting payment for paid features, (ii) to administer your use of the Services and any Accounts you may have with us, (iii) to personalize your experience, (iv) to provide to you Service announcements or inform you of new releases and features, (v) to perform tasks on behalf of and according to instructions of a third party, such as payment processors, third party service providers or our advertising partners, (vi) to enforce our Terms of Service, (vii) to resolve any disputes between users of the Site or between such users and us, (viii) to comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures, (ix) to further our legitimate interest in protection our rights, property, or safety and the rights, property and safety of the Services, our users or the public, (x) to improve our Site and our Services and to make them more efficient and more suited to your needs and tastes, (xi) to answer your inquiries addressed to us, and (xii) to contact you to obtain feedback from you regarding the Site and the Services.
COMMUNICATION OF YOUR DATA
Rapticore is committed to keeping secure all personal data collected via the Site and the Services and to sharing it only in restricted circumstances and pursuant to the provisions of the applicable law.
Rapticore may share with third-parties aggregated data that does not identify you directly and that will allow Rapticore to develop new Services, products, content, advertisements, on the Site to meet your needs and wishes.
Rapticore may also share your personal data with service providers to carry out services related to the Site and/or our Services, including maintenance, hosting, analysis, marketing, online-payment, communication, data processing, distribution of emails, etc. in accordance with any data processing addendum or agreement executed between You and Rapticore. These service providers will only have access to your data to provide these services and shall be bound by the same obligations of security and confidentiality as Rapticore.
Rapticore may share your data to prevent, detect, investigate and take measures against any activities potentially prohibited or illegal, any situation threatening the security or any other right and interest of Users or any individual, any breach of the Terms of Service, if authorized or required by law and if Rapticore considers in good faith that it is necessary to share them. Rapticore may send your personal data to respond to legal proceedings of any nature, Court orders, or any legal action or implementing enforcement measures that are required by the competent authorities.
DO NOT TRACK SIGNALS AND SIMILAR MECHANISMS
We do not track our customers over time and across third-party websites to provide targeted advertising and therefore do not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.
MANAGING YOUR PRIVACY
We take steps to help ensure that you are able to exercise your rights regarding Personal Data about you in accordance with applicable law. If you would like to access, review, erase, withdraw your consent, or object to, or restrict the processing of Personal Data we collet about you, you may submit a request to firstname.lastname@example.org. We will review all such requests in accordance with applicable laws. Depending on where you live, you may also have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Data about you. We encourage you to first reach out to us at email@example.com, so we have an opportunity to address your concerns directly before you do so.
California Civil Code Section 1798.83 requires certain businesses that share customer personal data with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the business’ practices related to such information-sharing. We currently do not share or disclose your personal data to third parties for the third parties’ direct marketing purposes. If we change our practices in the future, we will implement an opt-out policy as required under California laws.
Furthermore, subject to certain exemptions, California residents have the following rights with respect to personal data we may have collected about them.
Requests to Know
You have the right to request that we disclose:
- The categories of personal data have collected about you;
- The categories personal data about you we have sold or disclosed for a business purpose;
- The categories of sources from which we have collected personal data about you;
- The business or commercial purposes for selling or collecting personal data about you;
- The categories of personal data sold or shared, if any, about you, as well as the categories of third parties to whom the personal data was sold, by category of personal data for each party to whom personal data was sold; and
- The specific pieces of personal data collected.
You may submit a request to know via [LINK TO REQUEST FOR INFORMATION]. The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in a 12-month period.
Requests to Delete
You have the right to request that we delete any Personal Data about you that we have collected. Upon receiving a verified request to delete Personal Data, we will do so unless otherwise required or authorized by law. You may submit a request to delete Person Data via [LINK TO REQUEST FOR DELETION].
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
Methods for Submitting Consumer Requests and Our Response to Requests
You may submit a request for access and requests to delete personal data about you via:
- [web addresses for request submission], or
- via email at firstname.lastname@example.org.
Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.
We will acknowledge the receipt of your request within 10 days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. In order to protect your privacy and the security of personal data about you, we verify your request by authenticating your Account or asking for submission of identifying information, such as a driver license or other photo identification. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we reserve the option to require you to sign a declaration under penalty of perjury that you are the user whose personal information is the subject of the request.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
The Right to Non-Discrimination
You have the right not to be discriminated against for the exercise of your California privacy rights described above. Unless permitted by the CCPA, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
INTERNATIONAL TRANSFERS OF PERSONAL DATA
We keep personal data related to your Account for as long as it is needed to fulfill the purposes for which it was collected, to provide our services, to deal with possible legal claims, to comply with our business interests and/or to abide by all applicable laws. Thereafter, we either delete personal data about you or de-identify it. Please note that even if you request the deletion of personal data about you, we may be required (by law or otherwise) to retain the personal data and not delete it. However, once those requirements are removed, we will delete personal data about you in accordance with your request.